Cover of Level of Service Metrics (for Network Operations Planning)
Level of Service Metrics (for Network Operations Planning)
  • Publication no: AP-R475-15
  • ISBN: 978-1-925294-01-9
  • Published: 21 January 2015

This report documents a level of service (LOS) framework for network operations from the perspectives of different road users.

The LOS framework can be applied across various user groups (private motorists, transit users, pedestrians, cyclists and freight operators) and across various transport needs (mobility, safety, access, information and amenity). The framework is to be assessed from the users’ perspective and is to be applied at a link level.

The LOS framework enables integrated planning and decision-making within network operations that recognises the needs of the various road user groups. It is intended that the LOS framework will aid in a better understanding of what the community considers to be an appropriate level of customer service in managing the road network. In understanding this, road agencies will be better informed to implement improvements to the management and operation of road networks that better balance the competing demands for road space.

This report documents the LOS framework development, including details of literature reviewed, the process in which the LOS framework was developed, details of case studies used to refine the LOS framework, discussion of issues including further work and conclusions, and recommendations with respect to its use.

  • Summary
  • 1. Introduction
  • 2. Methodology
    • 2.1. Step 1: Literature Review
    • 2.2. Step 2: Consultations
    • 2.3. Step 3: Case Studies
  • 3. Literature Review
    • 3.1. Application of LOS Frameworks in NOP
      • 3.1.1. Role of an LOS Framework in Network Operation Planning
      • 3.1.2. Examples of LOS Frameworks Used in Network Operation Planning
    • 3.2. Transport Needs of Road User Groups
      • 3.2.1. Private Motorist LOS
      • 3.2.2. Transit User LOS
      • 3.2.3. Pedestrian LOS
      • 3.2.4. Cyclist LOS
      • 3.2.5. Freight LOS
  • 4. Development of the LOS Framework
  • 5. Case Studies
    • 5.1. Case 1: Kew Triangle Project – High Street/Barkers Road
      • 5.1.1. LOS Assessment
      • 5.1.2. Summary of Findings from the LOS Assessment
    • 5.2. Case 2: Footscray Rd/Napier St Bicycle Treatment
      • 5.2.1. LOS Assessment
      • 5.2.2. Summary of Findings from the LOS Assessment
    • 5.3. Case 3: Box Hill Activity Centre
      • 5.3.1. LOS Assessment
      • 5.3.2. Summary of Findings
  • 6. Discussion
    • 6.1. Usability of the LOS Framework
    • 6.2. Ability of the LOS Framework to Highlight Trade-offs
    • 6.3. Use in Project Development
    • 6.4. Application in Network Fit Assessment
    • 6.5. Further Work
      • 6.5.1. Application of Weightings to Obtain One LOS Rating per Link
      • 6.5.2. Use of the LOS Framework in Network Fit Assessment for Rapid Cost Benefit Analysis
      • 6.5.3. Conversion of the LOS Framework to Electronic Format
      • 6.5.4. Application of the LOS Framework for Quick Assessment
  • 7. Conclusions/Recommendations
  • References
  • Appendix A LOS Framework