Project Delivery

Many of the shortcomings experienced in quality assured contracts reflect the way in which road agency requirements have been specified and administered. Emphasis has been placed on third party accredited quality systems, and not on the fundamentals of what is being assured, the assurance process, and the level and focus of independent surveillance and audit required to verify the adequacy of the contractor’s quality control process and Quality Assurance (QA) evidence.

This Guide has been developed to address these issues by providing:

• a clear specification of road agency requirements for QA
• a targeted, risk based approach to independent monitoring and reporting on the performance of a contractor’s QA process
• a resource that can be used for training across the industry.