Agency Management

This essay provides a synopsis of Transport SA's move beyond a predominance of road building to an inclusive (multi-disciplinary) approach to the changing and eclectic future of Transport Business.

The authors view "Infrastructure" at an organisational/conceptual level rather than at the physical level of road assets and use the changing focus of Transport SA - from the purely operational through to a multi-modal integrated system - as a case study in organisational change. The research firstly assesses the changes in Transport SA's business from a road-based provider of infrastructure to an integrated transport business manager, and then examines how Transport SA has facilitated this through sympathetic and congruent organisational changes involving its workforce, skills/knowledge base and culture.

A feature of the work is the incorporation of original research undertaken by the authors through interviews with 21 Transport SA staff and other key stakeholders to best gauge the current position of Transport SA's organisational culture.