Monday, 25 March 2024
Austroads is seeking expressions of interest from experienced service providers to collaborate on a significant project which aims to enhance customer service management as part of our journey towards a single view of customer.
The primary objectives of this initiative are to implement a tailored customer management system for the NEVDIS Administration Unit, streamline customer management workflows, improve response times and service level agreements, centralise communication channels, provide comprehensive reporting capabilities, and unify support channels.
This partnership opportunity allows service providers to contribute their expertise to modernise Austroads' operational infrastructure and enhance customer service delivery.
Interested parties are invited to submit expressions of interest outlining their capabilities and proposed strategies.
Austroads is committed to promoting best practices in road transport and traffic management across Australasia. Through collaborative partnerships and innovative initiatives, we strive to deliver excellence in service and drive positive outcomes for our stakeholders and the wider community.
Contact information:
For inquiries or to submit expressions of interest, please contact:
Asher Woodward, Austroads’ Contracts Administration Officer
tenders@austroads.com.au
T | +61 (2) 8265 3376
Deadline for submissions:
Monday 15 April 2024 - 04:00 PM Australian Eastern Standard Time
Expressions of interest must be submitted by the deadline to be considered for this opportunity.
Documentation is available on the Tenders website.
Austroads is the association of Australasian road transport and traffic agencies.