Traffic management

Cover of Traffic Incident Management: Best Practice
Traffic Incident Management: Best Practice
  • Publication no: AP-R304-07
  • ISBN: 978-1-921329-11-1
  • Published: 27 July 2007
The Austroads Improving Traffic Incident Management project involves a review of traffic incident management in major urban regions across Australia and New Zealand. This report provides a brief overview of all aspects of traffic incident management, including planning, institutional issues, evaluation and performance review and capability development, as well as all operational aspects, including detection, verification, response, site management, investigation and clearance, traffic management and traveller information. It identifies recommended practice that may be suitable for wider application.
  • AP-R304/07 Traffic Incident Management: Best Practice
  • 1. INTRODUCTION
    • 1.1. Definition
    • 1.2. The problem
    • 1.3. Overview of traffic incident management
    • 1.4. Who is involved in incident management?
    • 1.5. Incident types and characteristics
    • 1.6. Impacts of traffic incidents
    • 1.7. Benefits of traffic incident management
  • 2. PLANNING FOR TRAFFIC INCIDENT MANAGEMENT
    • 2.1. Identify needs
    • 2.2. Establish desired objectives and outcomes
    • 2.3. Strategic framework
    • 2.4. Performance measures
    • 2.5. Typical traffic incident management program
    • 2.6. Components of incident management
    • 2.7. Planning for traffic incident response
    • 2.8. Planning for traffic incident management: recommended practice
  • 3. INSTITUTIONAL ARRANGEMENTS
    • 3.1. Multi-agency roles and responsibilities
    • 3.2. Formal agreements
    • 3.3. Multi-agency teams
    • 3.4. Incident command system
    • 3.5. Institutional arrangements: recommended practice
  • 4. DETECTION AND VERIFICATION OF TRAFFIC INCIDENTS
    • 4.1. Detection
    • 4.2. Verification
    • 4.3. Detection and verification: recommended practice
  • 5. RESPONSE TO TRAFFIC INCIDENTS
    • 5.1. Incident response types
    • 5.2. Response procedures
    • 5.3. Incident response services
    • 5.4. Challenges and opportunities with response
    • 5.5. Incident response: recommended practice
  • 6. TRAFFIC INCIDENT SITE MANAGEMENT, INVESTIGATION AND CLEARANCE
    • 6.1. Objectives of site management
    • 6.2. Resource lists
    • 6.3. Traffic control
    • 6.4. Issues for on-scene operations
    • 6.5. Incident clearance
    • 6.6. Site management, investigation and clearance: recommended practice
  • 7. TRAFFIC MANAGEMENT AND TRAVELLER INFORMATION
    • 7.1. Traffic management
    • 7.2. Traveller information
    • 7.3. Traffic management and traveller information: recommended practice
  • 8. EVALUATION AND PERFORMANCE REVIEW
    • 8.1. Evaluation
    • 8.2. Performance measurement
    • 8.3. Evaluation of TIM projects
    • 8.4. Review of current TIM practice
    • 8.5. Evaluation and performance review: recommended practice
  • 9. CAPABILITY DEVELOPMENT
    • 9.1. Education and training
    • 9.2. Capability development: recommended practice