Asset management

Cover of A Community Consultation Process and Methods for Quantifying Community Expectations on Levels of Service for Road Networks
A Community Consultation Process and Methods for Quantifying Community Expectations on Levels of Service for Road Networks
  • Publication no: AP-R290-06
  • ISBN: 1 921139 75 7
  • Published: 23 November 2006
This report outlines a process for community consultation and specific techniques to assess community needs and priorities, including affordability and trade offs, and methodologies for defining levels of service criteria for road serving a range of community functions. The level of service framework covers maintenance and improvement intervention criteria for the road asset including pavement and surfacing, structures, signs, electrical inventory, vegetation etc and addresses the whole type of roads from rural to state and local.
  • AP-R290/06 A Community Consultation Process and Methods for Quantifying Community Expectations on the Levels of Service for Road Networks
  • EXECUTIVE SUMMARY
  • CONTENTS
  • TABLES
  • FIGURES
  • 1. INTRODUCTION
  • 2. COMMUNITY CONSULTATION MODEL
  • 3. PLANNING A CONSULTATION
    • 3.1. Identifying Consultation Objectives
    • 3.2. Identifying Relevant Agency Factors or Requirements
    • 3.3. Identifying Groups to Include in the Research
    • 3.4. Developing a Consultation Approach
    • 3.5. Skills and Resource Requirements
    • 3.6. Privacy Considerations
  • 4. EXECUTING A CONSULTATION
    • 4.1. Module1: Listening
    • 4.2. Module 2, 6 and 10: Communicate
    • 4.3. Modules 3 and 5: Reflect and Plan
    • 4.4. Module 4: Co-design
    • 4.5. Module 7: Implement
    • 4.6. Module 8: Monitor
    • 4.7. Module 9: Measure
  • 5. CONSULTATION REVIEW
  • 6. CONCLUSIONS
  • REFERENCES
  • APPENDIX 1: FOCUS GROUPS SPECIFICATIONS
  • APPENDIX 2: EXAMPLE OF DISCUSSION GUIDE FOR FOCUSGROUPS
  • APPENDIX 3: DRAFT STAKEHOLDER DISCUSSION GUIDE
  • APPENDIX 4: SATISFACTION VS. IMPORTANCE SURVEY
  • APPENDIX 5: WILLINGNESS TO PAY SCENARIOS
  • APPENDIX 6: ROAD USER SATISFACTION SURVEY
  • INFORMATION RETRIEVAL