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8.1.2 Alignment with investment evaluation

Agency reporting is important not only for the sake of public reporting, but also for aligning future investment priorities with what the public actually needs and expects of the transport network. Evaluation of investment options should address how well the program and the projects within the program deliver against the organisation’s goals and objectives. Evaluation should address the key performance attributes which are the subject of KPI reporting, including safety, reliability, resilience, etc. Investment evaluation is further discussed in Part 7, Section 5.

An example of how a road agency reports to the public on their achievements is described in Case Study 14.

Case Study 14: Presenting Agency Performance Information – NZTA

An agency’s Annual Report is usually an appropriate mechanism for reporting on the agency’s performance and that of its asset portfolio in meeting the asset management objectives. The 2016 Annual Report links directly to the 2015–2016 Statement of Intent and the objectives described in the 2015–2018 SHAMP. Progress on goals, priorities and output class performance are reported, as described in the tables below.

In relation to NZTA’s One Network Road Classification (ONRC) system, the intention is to provide a consistent framework with a reporting tool for application to all road agencies receiving NZTA funding, benchmarking agency metrics across the country.

Progress on Goals
94%Achieved 94% of the milestones underpinning the Goals
100%Integrate one effective and resilient network for customers
(achieved 8/8 milestones)
92%Shape smart, efficient, safe and responsible transport choices
(achieved 11/12 milestones)
91%Deliver efficient, safe and responsible, and resilient highway solutions for customers
(achieved 29/32 milestones)
100%Maximise effective, efficient and strategic returns for New Zealand
(achieved 9/10 milestones)
94%Growing agility
(achieved 15/16 milestones)
Progress on Priorities
97%Achieved 97% of the milestones underpinning the Priorities
100%Make it easier for customers to do business with us
(achieved 9/9 milestones)
83%Predictable journeys for urban customers
(achieved 5/6 milestones)
100%Integrate road and rail to improve network productivity
(achieved 3/3 milestones)
100%Safer speeds that are right for the road
(achieved 4/4 milestones)
100%Driving value through smart road maintenance
(achieved 5/5 milestones)
100%Make urban cycling a safer and more attractive transport choice
(achieved 5/5 milestones)

As well as reporting externally, NZTA carries out internal reviews of program effectiveness which are described in a ‘Looking Back’ report. This is a structured approach to reviewing maintenance and renewal programmes using data analytics, assessing the treatment selection ‘hit rate’ of predictive models and identifying where improvements in data are needed.

Statement of Performance (Output Class)
85%This year achieved 85% of service delivery targets89%This year 89% of investment indicators met expectations
43%Investment management100%

State highway improvements
(3/3 expectations)

State highway maintenance
(2/2 expectations)


Licensing and regulatory compliance
(6/6 targets)

Road tolling
(2/3 targets)

Motor vehicle registry
(6/6 targets)

Road user charges Road safety promotion
(2/3 targets)


Public transport
(2/2 expectations)

Local road improvements
(2/2 expectations)

Local road maintenance
(2/3 expectations)

Walking and cycling
(1/1 expectation)

Regional improvements
(1/1 expectation)


State highway improvements
(1/1 target)

State highway maintenance
(6/7 targets)


SuperGold Card
(2/2 targets)

Local road maintenance
(1/1 target)

Fuel excise duty
(2/2 targets)