Agency performance

Cover of Benchmarking Framework
Benchmarking Framework
  • Publication no: AP-124-97
  • ISBN: 0 85588 492 4
  • Published: 1 January 1997
This document establishes a framework for Austroads member organisations to implement benchmarking programs to improve their effectiveness and efficiency by discovering and sharing best practices.
  • AP-124/97 AUSTROADS BENCHMARKING FRAMEWORK
  • CONTENTS
  • FOREWORD
  • 1. INTRODUCTION
  • 2. GLOSSARY OF TERMS
  • 3. BENCHMARKING ISSUES
  • 4. AUSTROADS BENCHMARKING
  • 5. THE BENCHMARKING PROCESS
  • 6. TIPS AND TRAPS
  • BIBLIOGRAPHY