Agency Performance
Benchmarking Framework
- Publication no: AP-124-97
- ISBN: 0 85588 492 4
- Published: 1 January 1997
- PDF (free) Download
This document establishes a framework for Austroads member organisations to implement benchmarking programs to improve their effectiveness and efficiency by discovering and sharing best practices.
- AP-124/97 AUSTROADS BENCHMARKING FRAMEWORK
- CONTENTS
- FOREWORD
- 1. INTRODUCTION
- 2. GLOSSARY OF TERMS
- 3. BENCHMARKING ISSUES
- 4. AUSTROADS BENCHMARKING
- 5. THE BENCHMARKING PROCESS
- 6. TIPS AND TRAPS
- BIBLIOGRAPHY
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