This Website Privacy Statement applies to the websites which are operated by or on behalf of Austroads Ltd ABN 16 245 787 323 (“Austroads”) under the domain names:
austroads.com.au (including the sub-domain austroads.com.au/abc); and
This Website Privacy Statement explains how personal information will be treated as you access and interact with the Websites.
Where this Website Privacy Statement refers to “personal information”, it means information which identifies an individual or from which identity can reasonably be ascertained e.g. name, address and phone number.
We will make any changes to this Website Privacy Statement accessible from the Websites, so we encourage you to check this Website Privacy Statement from time to time. The Website Privacy Statement current at the date of collection will be the relevant privacy notice in relation to personal information collected on that date.
The information about you which the Websites may collect may include:
information collected when you choose to register to use any parts of the Websites, including personal information such as your name and address
contact details, including an email address if you subscribe to any newsletters or email-based advisory service such as “RoadWatch”
information input or submitted to online facilities such as search tools or feedback forms
payment information, such as credit card numbers and expiry dates when you make a purchase through the Websites
the content of any electronic forms submitted through the Websites, requesting us to provide products, services or information
personalisation preferences you select as you use the Websites such as “Order Parking”.
This information may be collected by us and by our third party service providers who assist us in providing the Websites.
You may browse some information-only areas of the Websites and download certain publications without providing any personal information, however we may not be able to provide the full range of services through the Websites if we are not provided with the information outlined above.
In common with many websites we or our internet service providers may also collect aggregated information which tells us about visitors to the Websites but not the identity of those visitors. For example, we may collect information about the date, time and duration of visits and which pages of the Websites are most commonly accessed. This information is used by us to help to administer and improve the Websites.
Use and disclosure of information
In addition to providing our products and services to you, we may use or disclose personal information that we collect about you:
for the purposes for which it was collected
where you have consented to the use or disclosure
to provide you with promotional information about our products and services such as product releases, seminars or other special promotions – in accordance with privacy laws
for administrative purposes including research, planning, service development, security and risk management
where a third party acquires or wishes to acquire, or makes inquiries in relation to acquiring, an interest in Austroads
to the extent that we are required or authorised by law to do so.
We may also share personal information with our related bodies corporate and with third parties. The types of third parties to whom we may disclose personal information includes:
service providers including organisations that provide archival, auditing, consulting, banking, marketing, advertising, mailing, delivery, recruitment, call centre, technology, research, utility and security services
government bodies including the Australian Bicycle Council and courts and tribunals.
We may use and disclose aggregated non-personally identifying information collected through the Websites as part of our process of constantly improving the Websites.
How we handle email and "Feedback" messages
Austroads may preserve the content of any email or "Feedback" or other electronic message that we receive. Any personal information contained in those messages will only be used or disclosed in ways set out in this Website Privacy Statement. The message content may be monitored by our service providers or Austroads employees for purposes including troubleshooting, compliance auditing and maintenance or where email abuse is suspected.
The Websites may, from time to time, contain links to the websites of other organisations which may be of interest to visitors. Linked websites are responsible for their own privacy practices and you should check those websites for their respective privacy statements.
We use a number of mechanisms to protect the security and integrity of personal information. Unfortunately, no data transmission over the Internet can be guaranteed as completely secure. So while we strive to protect such information, we cannot ensure or warrant the security of any information transmitted to us and individuals do so at their own risk. Once any personal information comes into our possession, we will take reasonable steps to protect that information from misuse and loss and from unauthorised access, modification or disclosure.
From time to time, we may restrict access to certain sections of the Website to registered users with passwords. For your own protection, we require you to keep any such passwords confidential and to change them regularly.
Access to information
If you wish to request access to any personal information which we hold about you as a result of our information collection practices outlined in this Website Privacy Statement, please contact us using the "Contact details" set out below. Please provide as much detail as you can about the particular information you seek, in order to help us retrieve it. An access fee may be charged to cover our costs of providing the information to you.
If you are a registered user, we may from time to time allow you to review and amend your personal information online by using a function such as “My Details”.
If you have any questions, concerns or feedback about privacy, please contact our Communications Manager as set out below:
Address: Level 9, Suite 2, 287 Elizabeth Street, Sydney NSW 2000
Phone: 02 9264 2559